CUETS' Saurette Acknowledged for Outstanding Customer Service

Winnipeg - Winnipeg's rapidly growing contact centre industry turned out in force November 7th for the 2001 Manitoba Excellence in Customer Contact Achievement (MECCA) Awards. With more than 500 guests in attendance, the industry acknowledged its customer service stars and announced the winning organizations in a number of categories.

CUETS' Patrick Saurette, bilingual Cardholder Services Representative, earned recognition for his outstanding effort, flexibility and positive attitude, both on and off the phones. "He's been a very strong addition to the team," reported supervisor and award nominator Vivian Smith. "We're very proud of the service he provides to cardholders and for the support he provides to his colleagues.

"Much of Patrick's success can be attributed to his consistency," added Smith. "We know he'll be in top form every day."

Patrick grew up in Winnipeg and recognized that his language skills and proficiency in customer service would be a good fit in the city's growing call centre sector. He joined CUETS in May after gaining experience at one of Winnipeg's larger contact centres. "So far it's been great," Saurette reported to his nine colleagues at the gala event. "Originally I started working with CUETS through a temporary hiring agency. It was somewhat of a coincidence and even more of a blessing in disguise. It only took a couple of weeks for me to notice the distinct advantages that were offered while working in this great environment. It is one which offers not only the proper tools to get the job done and impressive benefits, but also the most genuinely friendly staff, including co-workers, management and anyone else, that I have had the pleasure to meet through CUETS. "

Earlier today, Service Centre Manager Brenda Tolpa surprised Patrick with a $200 award for his special achievement "The cash and gift will go nicely with the glass trophy he received, and we are more than happy to help him celebrate!"